Outstanding Act Award | Quarter 1 2018

Outstanding Act Award | Quarter 1 2018

Ropewalk Cleaning Team Category – Service To Customer

Reason for Award;

On Thursday 1st March the Centre experienced severe weather conditions with heavy snow falling combined with strong winds, as the Centre is not fully enclosed there is a gap at the top of the roof that snow and rain can enter.

Due to the wind direction a large amount of snow drifted into the Centre covering parts of the mall and fixtures, the cleaning team had to work very hard to maintain a safe environment for our visitors and staff, members of the team worked all afternoon constantly clearing falling snow from the bridge and at times they were fighting a losing battle as the snow was laying faster than they could clear it.

The following morning the team arrived to drifting snow on the mall and covering the bridge area, there was also a large area of the mall that was frozen and had to be thawed out and cleared, in total the team removed 52 buckets of snow from the mall to make the area safe before the Centre opened, once the mall had been made safe the team then turned their attention to the external areas to ensure that the service yards were made safe for the deliveries.

I think that this was a monumental effort from the team and they dealt with the incident fantastically,

I have never seen a weather event like this in the 12 years that the Centre has been open. I have attached photos to support this nomination on the following pages.

Contact Us

For further information, please contact us using any of the following contact details.

Ropewalk Shopping Centre
Chapel Street, Nuneaton
Warwickshire, CV11 5TZ

Tel: 024 7664 1714

Opening Hours

Ropewalk Shopping Centre is opening during the following times:

Mon – Sat: 9.30am – 5.30pm

Sunday:10.00am – 4.00pm

Bank Holiday: 10.00am – 4.00pm

Individual store times may vary.

Car Parking

Car park opening times:

Mon – Sat: 7am – 7pm

Sunday & Bank Holiday: 9.30am – 5.30pm

Car Park is Located at:

Coton Road, Nuneaton
Warwickshire, CV11 5TZ

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