Outstanding Act Award | Quarter 4 2017

Outstanding Act Award | Quarter 4 2017

Outstanding Act Award | Quarter 4 2017 – Ropewalk Cleaning Team Category – Service To Customer

1Reason for nomination

On Saturday 7th October at 18:00hrs Gavin Jones and Josh Fleming were on the mall locking up the Centre when a member of staff from TK Maxx came running over.

The member of staff was in a bit of a panic and informed us that there was a female in the store that had picked up a large knife from the display and was saying that she needed to kill the evil spirits. Gavin and Josh quickly made their way to the store and told the staff to move to the opposite end of the store to the female.

The female was located, and she had the knife in her left hand that was still in the packaging, the female was very large and was not communicating other than to say that she wanted to cut somebody’s heart out.

Gavin called 999 whilst Josh monitored the female from a distance, Gavin stayed on the phone to the Police throughout, but the female was moving slowly towards the entrance of TK Maxx, Gavin discussed with the call handler options and he decided that as there were members of the public on the mall that if she tried to leave store an attempt would be made to disarm her, the call handler agreed with this but said to keep the line open.

The female did come to the entrance of the store but was distracted by Josh, Gavin took the opportunity to grab her arm and take the knife away from her, she did not put up any resistance and then stood with us until the Police arrived a few minutes later. The female was then detained under section 136 of the mental health act, the Police informed us that she had walked out of the hospital after taking an overdose earlier in the day and that they had been looking for her.

Contact Us

For further information, please contact us using any of the following contact details.

Ropewalk Shopping Centre
Chapel Street, Nuneaton
Warwickshire, CV11 5TZ

Tel: 024 7664 1714

Opening Hours

Ropewalk Shopping Centre is opening during the following times:

Mon – Sat: 9.30am – 5.30pm

Sunday:10.00am – 4.00pm

Bank Holiday: 10.00am – 4.00pm

Individual store times may vary.

Car Parking

Car park opening times:

Mon – Sat: 7am – 7pm

Sunday & Bank Holiday: 9.30am – 5.30pm

Car Park is Located at:

Coton Road, Nuneaton
Warwickshire, CV11 5TZ

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